Do you service apartment and HOA pools in Austin?

Yes. Roughly a third of the permitted pools across the neighborhoods Sullivan’s works are commercial rather than residential — 3,590 of 10,655 — and they are on the same routes we already run. Apartment decks, HOA amenity pools, hotel and condo water, and student housing are all work we do. The visit is longer and more frequent than a house, and it is quoted per property rather than per pool.

How is commercial pool service quoted differently from residential?

Three things move it that do not apply to a house. Bather load, which drives chemical demand far more than volume does. Access, which on a downtown tower means a freight elevator and a service window that fits around residents. And frequency: most commercial water needs more than one visit a week in summer, so the question is not what a visit costs but how many the property actually needs.

How often does a commercial pool need servicing?

More often than a residential one, and the reason is bather load rather than size. A backyard pool might see four swimmers on a Saturday; an apartment deck in July sees forty, and every one of them removes chlorine. That is why a property that was fine on a weekly visit in March is cloudy by the second week of June on the same schedule.

Can you work around residents and guests?

That is most of what makes the job different. Amenity water on a residential tower or a hotel cannot be closed at midday, so the service window is early and it is fixed. We would rather agree a window that genuinely works and keep it than take a property we can only reach at the wrong time of day.

What rules does a commercial pool in Texas have to meet?

Public pools in Texas are held to 25 TAC Chapter 265, Subchapter L — the Department of State Health Services standards for public pools and spas, whose current text took effect on 26 April 2024. Among other things, §265.193 caps cyanuric acid at 100 ppm and requires an eight-inch black disk on the floor at the deepest point to be clearly and immediately visible, and §265.194 requires Class A, B and C pools to be maintained under the supervision and direction of a properly trained and certified operator. Federal rules apply as well: drain covers must meet 16 CFR Part 1450 under the Virginia Graeme Baker Pool and Spa Safety Act, and the 2010 ADA Standards §242 require a pool with 300 or more linear feet of wall to have two accessible means of entry.

Commercial & multi-family

Amenity water, and the paperwork behind it.

Sullivan's Pool Service looks after commercial and multi-family water across Austin and the surrounding metro — apartment decks, HOA amenity pools, hotel, condominium and student-housing pools. A commercial visit is longer and more frequent than a residential one, it is scheduled around residents rather than around a route, and it is quoted per property rather than per pool, because the bather load and the equipment differ at every address.

Reference

What the law asks of your property

25 TAC §265, Subchapter L Texas DSHS

Standards for Public Pools and Spas

The rules a public pool in Texas is inspected against — water quality, safety features, enclosures and operation. The current text took effect on 26 April 2024.
25 TAC §265.193 Texas DSHS

Water quality

Cyanuric acid must not exceed 100 ppm, chlorine and bromine are read by the DPD method, and an eight-inch black disk on the floor at the deepest point must be clearly and immediately visible.
25 TAC §265.194 Texas DSHS

Operation and management

Class A, B and C pools must be maintained under the supervision and direction of a properly trained and certified operator, who need not be on site.
16 CFR Part 1450 US CPSC

Virginia Graeme Baker Pool & Spa Safety Act

Drain covers must meet the ANSI/APSP/ICC-16 standard. A single blockable drain — or two on the same plane less than three feet apart — also needs a secondary anti-entrapment system.
2010 ADA Standards §242 US DOJ

Accessible means of entry

A pool with 300 or more linear feet of wall needs two accessible means of entry, at least one of them a fixed lift or sloped entry. Under 300 feet, one is enough.
2021 ISPSC · ANSI/APSP-16 · ANSI/PHTA/ICC-7 Texas DSHS

Adopted by reference

Texas adopts these for construction and alteration, suction outlet fitting assemblies, and suction entrapment avoidance.

Source: Primary regulatory texts — Texas DSHS, US CPSC and US DOJ. Figures as at August 11, 2026. Each rule was read from the issuing body’s own text on the date shown, and the thresholds are quoted rather than paraphrased. This is the law as it applies to the property. It is not a statement about any contractor’s credentials, and it is not legal advice.

Questions property managers ask

What is different from servicing a house
- Bather load, not volume A backyard pool sees four swimmers on a Saturday; an apartment deck in July sees forty, and every one of them removes chlorine. It is why a property that was fine on a weekly visit in March is cloudy by the second week of June on the same schedule.
- A window that fits the building Amenity water on a tower or a hotel cannot be closed at midday. The service window is early and it is fixed — we would rather agree one that genuinely works and keep it than take a property we can only reach at the wrong time of day.
- Frequency, then price Most commercial water needs more than one visit a week in summer, so the question is not what a visit costs but how many the property needs. Quoted per property, after we have seen the deck and the equipment room.
Do you service apartment and HOA pools in Austin?

Yes. Roughly a third of the permitted pools across the neighborhoods Sullivan’s works are commercial rather than residential — 3,590 of 10,655 — and they are on the same routes we already run. Apartment decks, HOA amenity pools, hotel and condo water, and student housing are all work we do. The visit is longer and more frequent than a house, and it is quoted per property rather than per pool.
How is commercial pool service quoted differently from residential?

Three things move it that do not apply to a house. Bather load, which drives chemical demand far more than volume does. Access, which on a downtown tower means a freight elevator and a service window that fits around residents. And frequency: most commercial water needs more than one visit a week in summer, so the question is not what a visit costs but how many the property actually needs.
How often does a commercial pool need servicing?

More often than a residential one, and the reason is bather load rather than size. A backyard pool might see four swimmers on a Saturday; an apartment deck in July sees forty, and every one of them removes chlorine. That is why a property that was fine on a weekly visit in March is cloudy by the second week of June on the same schedule.
Can you work around residents and guests?

That is most of what makes the job different. Amenity water on a residential tower or a hotel cannot be closed at midday, so the service window is early and it is fixed. We would rather agree a window that genuinely works and keep it than take a property we can only reach at the wrong time of day.
What rules does a commercial pool in Texas have to meet?

Public pools in Texas are held to 25 TAC Chapter 265, Subchapter L — the Department of State Health Services standards for public pools and spas, whose current text took effect on 26 April 2024. Among other things, §265.193 caps cyanuric acid at 100 ppm and requires an eight-inch black disk on the floor at the deepest point to be clearly and immediately visible, and §265.194 requires Class A, B and C pools to be maintained under the supervision and direction of a properly trained and certified operator. Federal rules apply as well: drain covers must meet 16 CFR Part 1450 under the Virginia Graeme Baker Pool and Spa Safety Act, and the 2010 ADA Standards §242 require a pool with 300 or more linear feet of wall to have two accessible means of entry.