Privacy policy

Who we are

Sullivan’s Pool Service, a pool and spa service company operating in Austin, Texas. You can reach us on (512) 503-1116 or through the form on our contact page.

What this website collects

What you type into the quote form, a spam check when you use it, and, only if you allow analytics, Google Analytics and Microsoft Clarity. Each is described below.

The quote-form bot check, and why

The quote form uses Cloudflare Turnstile for bot protection. Its script loads from Cloudflare on pages carrying the form. Optional Google Analytics is described separately below and loads only after you allow analytics.

It exists because a public form with no protection is filled in by machines within days, and a lead we cannot tell apart from a machine is a lead we cannot act on. Cloudflare states that Turnstile does not use personal data to train models, does not track people across sites, and is not used for advertising. Cloudflare already serves every byte of this site, so it is not a new company receiving your data.

The form can also submit without JavaScript. Requests still pass server-side validation, abuse checks and the United States-only inquiry policy. If the form is unavailable, use the call or text option on the contact page.

What the quote form remembers

If you arrive from an advertisement or a search result, your browser is asked to remember which one for the length of your visit, so that a quote request can be matched to it. This is stored in your own browser, in what is called session storage — not a cookie — and your browser discards it when you close the tab.

It is sent to us only if you actually submit the form, and it is used only to work out which advertisements are worth paying for. It is not shared, sold, or used to build a profile of you.

If you allow it, this site uses Google Analytics and Microsoft Clarity to understand which pages are useful. That involves first-party cookies. Analytics stays off until you allow it. You can reject optional cookies or change your choice at any time through Cookie settings in the footer. Declining does not affect quotes, calls, or other site features.

Microsoft Clarity records how pages are used: where visitors click, how far they scroll, and which parts of a page are ignored. Those recordings are of the page structure, not a video of your screen. Anything you type into the quote form is masked before it leaves your browser and never appears in a recording. We tell Clarity that advertising storage is denied, so it sets no advertising cookies and we do not use it for ads. Microsoft's handling of the data is described in the Microsoft Privacy Statement.

What we collect when you contact us

When you call, text or send the quote form, we keep what you tell us: your name, your phone number or email address, your service address, and details about your pool. We keep it because we need it to quote the work, schedule the visits and bill you, and we keep it for as long as you are a customer plus the period our accountant and the IRS require afterwards.

Requests from the former pool size calculator

This site no longer offers the pool size calculator. If you asked for a price with it, the outline you drew around your pool is kept with your request so we can check the size we quoted, and its corner points are sent to Google to draw the map image in our team’s copy of your request, under Google’s privacy policy.

Who we share it with

Website requests are handled by Cloudflare. Submitted inquiries and their notification records support follow-up by the company; email notifications use Resend. Map images for requests made with the former pool size calculator use Google Maps. Optional analytics uses Google and Microsoft only after your consent. Direct calls and texts also involve your phone carrier. A text link opens your messaging app and does not itself send a message.

Nobody, other than the service providers we need in order to operate — for example, the company that processes a payment, or our accountant. We do not sell personal information, we do not share it for cross-context behavioral advertising, and we do not give it to data brokers. See Do Not Sell or Share My Personal Information.

Your rights

If you are a California resident, the CCPA and CPRA give you the right to:

• know what personal information we have collected about you;
• have it deleted, subject to the records we are legally required to keep;
• have inaccurate information corrected;
• opt out of sale or sharing — which is moot here, because we do neither;
• not be discriminated against for exercising any of these rights.

To exercise any of them, call (512) 503-1116 or use the form on our contact page and say in the message box what you want. We will not ask you to create an account to do it.

Global Privacy Control

We treat a Global Privacy Control signal from your browser as a binding opt-out request, and we publish a GPC support file to say so. When that signal is present, the analytics tag is prevented from loading, not merely prevented from storing a cookie.

Children

This site is not directed at children and we do not knowingly collect information from anyone under 13.

Changes

If we change this policy we will change the review date below. Material changes — particularly anything that introduces tracking — will be reflected in the “what this website collects” section above before the change goes live, not after.